Returns and Exchange Policy

At Avimee Herbal, we strive to ensure your satisfaction with our natural beauty products; however, due to the personal nature of our items, we only accept returns for damaged or incorrect deliveries. Please initiate your request within 48 hours of receiving your package to qualify for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team at [email protected] with your order ID and clear photos of the damaged or incorrect product.

• 2.
  Verification Process

  Our quality control team will review your request and the provided evidence within 24-48 business hours to approve the return.

• 3.
  Reverse Pickup

  Once approved, we will arrange a reverse pickup from your address at no additional cost; please ensure the item is in its original packaging.

• 4.
  Refund or Replacement

  After the item reaches our warehouse and passes inspection, we will immediately dispatch a fresh replacement or process a refund to your original payment method.